European Road Freight Supervisor
Full Time / Permanent / 08.30 17.30 Mon-Fri
Occasional out of hours work will be required (being on call every now and again).
Salary up to £40k negotiable depending on experience
Generous Company Pension scheme
Company Benefits (Health Cash Plan, Access to Employee Assistance Programme offering 24/7 support across a wide range of areas, team building events and much more!)
Member of Employee Ownership Trust (EOT) - Annual Bonus (Tax-Free) for Employees
Training & Development Opportunities
Hybrid contract upon successful completion of 6-month probation 3 days in the office and 2 days working from home.
Based in Burntwood (WS7)
Join the dynamic team at Espace, the UK's first ever 100% employee-owned freight forwarder, as our European Road Freight Supervisor of a team of 8, and play a leading role in shaping the future of our European road freight offering. As we set our sights on further developing our standard European Road Freight business alongside our other multimodal services, we are in search of an individual who has dedicated a minimum of five years to this specialism. The perfect candidate will boast a profound understanding of European Road Freight, coupled with extensive business acumen and an energetic pace of work. If you have the dedication, expertise, and the passion to elevate our offering, Espace is eager to welcome your application.
We are offering a great opportunity to grow within a modern, forward-thinking business. Hence, we would like an upbeat, motivated, tenacious character looking for a career in freight.
A little bit about the company ... we are a non-asset owning freight forwarder with agency representation worldwide. Our people are our most valuable asset and we win business with our can -do approach, exceptional levels of customer service and trusted agency network.We specialise in general forwarding by road to within the UK, and all over Europe. Worldwide destinations by air and sea. In addition to this, we offer a UK customs brokerage service.
Main Purpose
To further develop our standard European road freight offering with existing and new customers and to increase business from existing, lapsed and recently gained clients. Offer our customers an excellent customer service so that they come back to us time and time again with repeat and new business.
You will be responsible for the teams delivery of operational activities, in accordance with targets set, to contribute to achievement of the company vision and overall business objectives, reaching targets/KPIs set year on year. Consistently perform to high quality standards.
Overall Responsibility and targets
Our European Freight Account Managers and Euro Freight Key Account Managers main responsibility is the completion of important daily operation tasks and look after all customers that book standard European road freight (groupage, part and full loads) to and from Europe. In addition to this, they build up and nurture good working relationships with existing and new customers that are handed over to by our sales department.
You would carry out this role as well as overseeing the activities of other team members.
Operations
- Ensure that productivity and profitability goals for the team are met.
- Have a fundamental understanding of our operational systems.
- Work flexibly, predominantly in the office but with potential for external client visits.
- As and when applicable, provide local/external market conditions feedback on the European road freight industry to the Operations Director which will feed into the monthly operational board meeting.
- Utilise Top 10 Accounts report to continually evaluate the development of your departmental client base, and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base.
- Quoting, covering and inputting a range of standard European road freight shipments on our TMS.
- Work closely with the European Express dept to ensure that the customer receives the right level of service that meets their requirements.
- Obtain prices and solutions for standard European road freight business for prospects of other Sales BDMs.
- Use of carrier portals, freight exchanges and other relevant software to the dept.
- Close monitoring of live shipments. Problem solving, high levels of customer service with both clients and suppliers and ensuring customer requirements are met.
- Ensure effective use of our CRM on our new TMS.
- To identify any new sales opportunities for existing customers and effectively present key features of our services (new and existing) to secure new business for other markets.
- Logging quotes and pro-actively chasing them to convert to shipments.
- Liaising with our customs dept to complete customs documentation for European road freight shipments.
- Proactively liaising with customers, agents and suppliers.
Service Development
- Develop supplier/haulier relationships to ensure that we are getting the best rates and service.
- Help to source new suppliers / hauliers and form new partnerships.
- Participate in the regular sales and departmental team meetings.
- Assist in marketing activity to promote the service by email, mailshot, calls. When time permits, making calls to our existing customers to see if they have any standard European road freight requirements but also cross sell for other depts (Sea and Air, European Express, UK and Customs).
- Visit existing clients to further develop and strengthen relationships.
Skills & experience required
- Knowledge of standard European road freight quotations, pricing, facilitation
- Knowledge of European customs
- Knowledge of all standard export and import European road freight areas (groupage, part load, full loads, abnormal loads, vehicle sizes, calculating LDMs, knowledge of different pallet sizes etc.)
- Good overall knowledge of the European road freight industry and markets
- Spark! Hunger!
- Focus on results and willingly tackle problems or conflicts which threaten their achievement.
- Excellent communication and listening skills
- To enjoy working with customers and suppliers, therefore great with people, relatable, humorous, charisma, ability to quickly develop relationships, therefore being memorable
- Flexibility, adaptability, fast paced and quick thinking.
- Tough Negotiator
- Good knowledge about all the company's products and services. Relate to clients about market activity.
- To be well-organised and thorough, even under pressure.
- To enjoy working within a target-driven team environment - Be a team player
- Good drive and positive energy
- Language skills are an advantage.
Working for an Employee-Owned business requires its co-owners to be team players and think and act like owners. Taking ownership and accountability is key. Effective communication and organisational skills will be needed as will an ability to prioritise and manage high workloads at times.
Our Company values are PURE: Professionalism, Unity, Respectfulness and Enthusiasm.
If you feel you have what it takes to fulfil this role, please apply through this advert with your CV and a covering letter stating why you think we should invite you for an interview. Please also state your current salary and/or salary expectations.
DEADLINE FOR APPLICATIONS: Monday 20th January 2025
(APPLICATIONS WILL BE REVIEWED AS THEY COME IN)
NO AGENCIES PLEASE
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